At www.Elenas-Fine-Linens.com we are committed to protecting the privacy of our customers, which is why we do not sell, rent, or loan any personal identifiable information regarding our customers to any third party. We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors and customers at www.Elenas-Fine-Linens.com.
In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and credit card information when you place an order with us. This information is used solely by www.Elenas-Fine-Linens.com and is stored in a secure environment.
At www.Elenas-Fine-Linens.com we collect personal information only for the purposes of fulfilling orders, providing a high level of customer service, and gaining knowledge internally regarding what our customers want. We do not give or sell personal information to any other party
Orders received are processed and shipped within 1-3 business days. Some orders may take longer if 1- your order was picked by our security dept. 2- items out of stocks
Shipping charges depends on the weight and destination, after picking up few items into your cart, you can check out by entering your address, our shipping software will show charge depending on items purchased and their destination.
We ship to the 48 Contigious US states only, no PO. Box or International addresses for shipping.
After shipping your order, an e-mail with tracking number will be send to the e-mail address used in placing the order. The e-mail is send from UPS directly showing Quantum view as sender and not Softlinens.com. You can track you order and find out the transit time.
if you are not pleased with your purchase for any reason, simply ship it back to us within 30 days of receipt for a full refund of your purchase price (this does not include your original shipping and handling fees).We must receive your returned purchase within 30 days of receipt in order to issue a refund. Item(s) must be in it's original packages. We cannot accept returns of merchandise that are used, laundered, or soiled. Items that are special ordered are not returnable. Health department regulations do not permit us to accept open packages of bedding including: sheets, Duvets, mattress pads, pillow cases, and pillows for refund or credit. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card used to purchase the returned item(s). We do not accept COD returns of any kind.
**If the buyer has received free shipping at time of purchase they will be responsible for the original shipping costs when returned.